Terms and Conditions

YST Talent is supplied by Youth Sport Direct Limited


All users of this site agree that access to, and use of, this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


1.1 These terms and conditions will apply to all transactions placed online or by telephone with Youth Sport Direct Ltd. Please read carefully before booking a course. All contracts shall be governed by and construed in accordance with English Law and any disputes will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

1.2 These terms and conditions (the “Terms”) and any learner application or customised group training booking are the basis for the contract (“contract”) between Youth Sport Direct Ltd (YSD, “us”/”we”/ “our”) and you.

1.3 You should print a copy of these Terms or save them to your computer for future reference.


2.1 Payment of the requisite course fee (as detailed below) is an offer by you to enter into a binding contract with us, which we are free to accept or decline at our absolute discretion.

2.2 We intend to rely upon these Terms and any document expressly referred to in them in relation to the Contract between you and us.

2.3 We have the right to revise and amend these Terms from time to time. You will be subject to the Terms (including policies and procedures) in force at the time that you enrol on a course with us, unless any change to those policies or Terms is required by law or government or regulatory authority, in which case the same will apply to courses you have enrolled on or started.

2.4 If you do not provide us with the requisite information, or you provide us with incomplete, incorrect or inaccurate information or instructions, we may make an additional administration charge of a reasonable sum to cover any extra work this is required or choose to cancel this contract.


3.1 Applications will only be accepted with payment of the full course fee by credit card.

Cancellation under the Distance Selling Regulation

4.1 If you are a consumer and make a booking via our website or by telephone, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013 (“Distance Selling Regulations”) during the period set out in 4.3. This means that during the stipulated period if you change your mind or for any other reason you decide you do not want to enrol on a course, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens’ Advice Bureau or Trading Standards office. A cancellation form is available on request.

4.2 If you exercise your legal rights to cancel under the Distance Selling Regulations, you will receive a full refund of the price you paid when booking and any applicable delivery charges you paid. We will process the refund due to you as soon as possible and, in any case, within 14 calendar days of the day which you gave us notice of cancellation as described in 4.3.

4.3 Your legal right to cancel a Contract starts from the date when a booking is made, which is when the Contract between us is formed. You have a period of 14 (fourteen) calendar days in which you may cancel the booking, starting from the day after the day when the booking is made. If this period ends on a Saturday, Sunday or public holiday, then the period will extend until the next working day.


5.1 We reserve the right to remove from any course, learners that fail to comply with its standard practices and procedures. We reserve the right to refuse enrolments and/or suggest alternative arrangements if we believe that it will not be in the best interests of other participants and/or individual concerned to enrol on one of our courses.



6.1 We aim for the YST Talent online platform to be available all day every day. However, from time to time it may be necessary temporarily to take down the platform to conduct scheduled or unscheduled maintenance. We will endeavour to give advance notice of this where possible.


7.1 All prices are shown in pound sterling (£) and include UK VAT at the current rate.

7.2 Prices and course descriptions are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.

7.3 Any information displayed on our website or other printed matter is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our website is updated regularly.

7.4 We reserve the right to alter our prices and specifications without notice.


8.1 Youth Sport Direct Ltd and YST Talent are trademarks. You do not have any right to use these marks unless we specifically consent to you doing so.

8.2 All items supplied to the learner remain the property of Youth Sport Direct Ltd until final payment of all sums owing in respect of those goods has been received in full by us.

8.3 If we provide you with access to any online subscription materials, you acknowledge that such access is granted to you solely as a licensee. This license will terminate on completion of the course or cancellation, whichever is earlier.

8.4 All course materials and any online subscriptions are provided solely for your personal use in connection with your course. You may not copy, reproduce or modify any such materials and may not permit any third party access to them.


9.1 If you wish to comment or complain about any aspect of your dealings with us please write to Youth Sport Direct Ltd, Sport Park, 3 Oakwood Drive, Loughborough University, Loughborough, Leicestershire, LE11 3QF or by email to [email protected] We will endeavour to reply within five working days of receipt.


10.1 We will collect and store any personal data that you may volunteer whist using our services, such as completing a course enrolment form.

10.2 The type of information that we will collect will include: your title and name, address, contact telephone numbers, e-mail address, any additional learning support, disability, ethnic origin, order and payment details. Details may be forwarded securely to other parties such as awarding organisations and payment partners.

10.3 We will collect and store information about you to allow us to, firstly, process and fulfil any order requirements and, secondly, to provide you with information to keep you informed of other courses, services or promotions we run from time to time. We may also use your information to contact you for market research purposes by email, phone or mail. You can opt out of this at any time, either by writing to us or emailing. We may share your data with carefully selected third parties with whom we have a business relationship, including the Youth Sport Trust.

10.4 In addition to the Information that you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small files stored within your web browser from our website. Cookies do not collect personal information about you nor do they allow us to access your computer in any way. All information is collected lawfully and in accordance with the Data Protection Act 1998.

10.5 We use tracking cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and no personally identifiable information is stored.

10.6 You can choose to accept or decline cookies. All web browsers automatically accept cookies; you can modify your browser security settings to block cookies, although you should be warned that changing cookie settings can adversely affect the performance of our website.



11.1 Our website may contain links to other websites or services. You should note that we are in no way responsible for the content or privacy policies these websites/services may have in place and advise that you use caution and refer to these websites’ own privacy statements and terms.


12.1 The contents of this site and other publications from Youth Sport Direct are owned or licensed to Youth Sport Direct or are used with permission by the owner; reproduction is strictly by permission only.

12.2 The entire content included in this site, including, but not limited to, text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Youth Sport Direct Ltd. The collective work includes works that are licensed to Youth Sport Direct Ltd. Copyright 2003, Youth Sport Direct Ltd ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Youth Sport Direct Ltd or purchasing Youth Sport Direct Ltd courses. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Youth Sport Direct Ltd or to purchase Youth Sport Direct Ltd courses. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorised by Youth Sport Direct Ltd. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


13.1 All trademarks, service marks and trade name of Youth Sport Direct Ltd used in the site are trademarks or registered trademarks of Youth Sport Direct Ltd.


14.1 If you are a business, subject to 14.4, we will under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach or statutory duty, or otherwise, arising under, or in connection with, the Contract for:

  • any profits, sales, business, or revenue;
  • loss or corruption of data, information or software;
  • loss of business opportunity;
  • loss of anticipated savings;
  • loss of goodwill; or
  • any indirect or consequential loss.

14.2 In any event, our liability to you in respect of any claim made will not exceed the course fees paid by you.

14.3 If you are a consumer and we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.

14.4 We do not in any way exclude or limit our liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
  • any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
  • defective products under the Consumer Protection Act 1987.

14.5 Youth Sport Direct Ltd shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Youth Sport Direct Ltd has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


15.1 A party shall not be in breach of this agreement, nor liable for any failure or delay in performance of its obligations under this agreement to the extent that such delay or non-performance is due to circumstances beyond that party’s reasonable control.


16.1 In the event that a Youth Sport Direct Ltd course is mistakenly listed at an incorrect price, Youth Sport Direct Ltd reserves the right to refuse or cancel any orders placed for the course listed at the incorrect price. Youth Sport Direct Ltd reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Youth Sport Direct Ltd shall issue a credit to your credit card account in the amount of the incorrect price.


17.1 Harassment in any manner or form on the site, including via email, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Youth Sport Direct Ltd or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organisation.


18.1 You agree to indemnify, defend, and hold harmless Youth Sport Direct Ltd, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


19.1 In an attempt to provide increased value to our visitors, Youth Sport Direct Ltd may link to sites operated by third parties. However, even if the third party is affiliated with Youth Sport Direct Ltd, Youth Sport Direct Ltd has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Youth Sport Direct Ltd. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Youth Sport Direct Ltd seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).


20.1 If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful, or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

20.2 If we fail, at any time while these Terms are in force, to insist that you perform any of your obligations under these Terms, or if we do not exercise any of our rights or remedies under these Terms, it will not mean that you do not have to comply with those obligations. If we do waive a default by you that will not mean that we will automatically waive any subsequent default by you. No waiver by us of any of these Terms shall be effective unless we expressly say that it is a waiver and we tell you so in writing.

20.3 A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

20.4 These Terms shall be governed by English law and you and we both agree to the exclusive jurisdiction of the English courts.


21.1 Youth Sport Direct Ltd listens to the people who study, work or partner with us: to inform our procedures, to improve our services and to progress the sporting environment that children grow up in. We have set out below our commitment to you and our requests of you.
We will:

  • make it easy for you to contact us by the method you prefer;
  • deal with you politely and with respect;
  • respond to your e-mails and phone calls promptly;
  • provide clear information and advice about our services;
  • resolve your enquiry or, if this is not possible, keep you informed of our progress;
  • explain our decisions and the reasons for them;
  • admit when things go wrong and do our best to put them right;
  • ask for and listen to your views on our services and use them to inform changes and improvements.

We ask you to:

  • Tell us when things go wrong, and when you receive outstanding service from us so that we can learn from your experience.

If you contact us by email we will:

  • Respond to you within 5 working days. This may be an acknowledgment with details of who is dealing with the matter and how long they will need to respond fully.

If you contact us by telephone, we will:

  • Answer your call within 30 seconds or let you leave a message and/or provide an alternative contact.